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Nkansa Eyes

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Nkansa Eyes

Nkansa EyesNkansa EyesNkansa Eyes
Home
About Us
Delivery
Exchange and returns
Shop
All About The Eye… Blog
Privacy Statement
Returns Policy
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Eyewear Exchanges & Returns

14 Day policy

You can return your eyewear purchase within 14 days of purchase. Once recieved and processed, an exchange may be offered according to our exchange policy or if requested a refund will be issued inline with our returns policy. Please ensure the items are returned in the same condition as it was received - unworn with all original packaging, cloths and accessories. Any damage, evidence of wear or mixing elements may result in no refund or exchange being issued.

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Return Or Exchange

If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 14 days of receipt (excluding custom made items which are non returnable unless faulty). We will issue a refund on receipt, or exchange the item for a different model/ colour if preferred.

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Faulty Or Wrong Items Sent

If the item you received is faulty, please contact us quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. If you receive your item in a faulty condition you must notify us in writing within 7 days of receipt of the product.

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